Use official NAIA transport options from Terminals 1, 2, and 4 without following unauthorized taxi offers. If anyone asks you to cancel an app booking, pay a surprise fare, or walk away from airport signs, stay put and ask uniformed airport staff for help.
Before booking
Confirm your terminal before choosing transport
NAIA has four passenger terminals, and airline assignments can change. Before you book a car or tell anyone where you are going, check your airline, arrival screen, baggage claim signs, and the pickup location shown in the ride-hailing app.
Confirm your arrival terminal
Check your airline, ticket, and airport screens before you book a ride. NAIA has four passenger terminals, and assignments can change.
Stay with official signs and staff
After baggage claim, follow airport signs, uniformed staff, and clearly marked transport booths instead of people offering private deals in the arrivals flow.
Use ride-hailing only through the official flow
Book in the app, confirm the pickup point shown there, and use official airport booth or pickup instructions if you need help with Grab or JoyRide.
Use the free terminal shuttle for transfers
If your real goal is another NAIA terminal, ask airport staff for the free inter-terminal shuttle instead of paying a stranger for a short terminal-to-terminal ride.
Have a fallback if your phone fails
If roaming, Wi-Fi, app verification, or payment does not work, stay inside the official airport flow and ask for accredited transport options at the arrival curbside.
Check before boarding
Match the plate, driver, vehicle, fare, and booking record before getting in. Do not cancel the app trip or accept off-app fare changes.
Official airport flow
Use marked booths, pickup points, and airport staff
For Terminals 1 and 2, NNIC has advised passengers to use official accredited transport services with booths at the arrival curbside, or ride-hailing apps with their designated pickup points. For Terminal 4, keep the same rule: follow the app, airport signs, and staff instructions on arrival.
- Stay near signed arrival areas, transport booths, and uniformed airport personnel.
- Do not accept a private rate from someone who approaches you after baggage claim.
- Use app-based rides only through the app or official airport assistance flow.
- Keep your luggage with you until your confirmed vehicle is ready.
Terminal transfers
Use the free inter-terminal shuttle for NAIA transfers
If you only need to move from Terminal 1, 2, or 4 to another NAIA terminal, ask airport staff where to board the free inter-terminal shuttle. NNIC says the shuttle runs continuously, so do not pay a stranger for a short terminal-to-terminal trip before checking the official option.
If your app fails
Stay in the airport flow if signal, payment, or verification fails
- Try airport Wi-Fi before leaving the arrival area.
- If your phone number cannot verify, ask official transport booth staff what accredited options are available.
- If your card fails, avoid off-app payment deals and ask for an official counter or booth option.
- If a driver asks you to cancel the booking, stay in public view and request a new official ride instead.
Before boarding
Match the plate, driver, fare, and booking record
Before getting into any app-booked vehicle, match the plate number, driver name, car model, fare, and pickup point in the app. For official booth transport, keep the receipt or booking record and make sure the vehicle matches the booth instruction.
Sources
Check these before you arrive
FAQ
Common NAIA Terminal 1, 2, and 4 transport questions
Can I use Grab from NAIA Terminals 1, 2, and 4?
Yes, but follow the current pickup point shown in the app and official airport signs. Pickup areas can change, so treat app directions and airport staff instructions as the final guide when you arrive.
Should I pay for a ride between NAIA terminals?
Usually no. NNIC says free inter-terminal shuttle buses are available on a continuous loop. Ask uniformed airport staff where to board before paying for a separate terminal transfer.
What should I do if someone offers a special taxi rate?
Do not follow private offers away from official signs, booths, or app instructions. Use accredited transport providers, ride-hailing through the app, or official airport staff guidance.
Are metered taxis allowed to pick up arriving passengers?
NNIC has warned passengers to use official accredited transport services and said unauthorized metered taxis are not allowed to solicit or accept passengers at NAIA.